HOME > ABOUT THE CANADA DISABILITY BENEFIT > PAYMENTS AND RECONSIDERATION REQUESTS
Payments and Reconsideration Requests
When will I begin receiving payments?
The payment period begins in July each year. You will receive monthly payments based on your income tax from the previous year. If your monthly payment is $20 or less, you will receive a single combined payment for the entire period on the day the first monthly benefit would have been paid instead of separate monthly payments.
It may take up to 28 calendar days for Service Canada to process your CDB application, or up to 49 days if you are applying on behalf of someone else as their legal representative. You can call Service Canada’s designated CDB call center to check on the status of your application.
You will receive your first payment in the month after your application is approved. You can find exact payment dates on the Service Canada website.
Appointing an authorized person to help you communicate with Service Canada
You can choose to authorize a person to help you communicate with Service Canada about your benefit.
Your authorized person will be able to:
ask about the status of your benefit
get your monthly payment information (amount and date)
ask to have letters reissued by mail
change your address
Your authorized person will not be able to:
apply for the benefit for you
change your banking information (direct deposit) or payment method
ask for a formal reconsideration
stop your benefit
If you would like to appoint an authorized person, you need to submit a completed Consent to Communicate Information to an Authorized Person form.
This form can be dropped off in person at a Service Canada location. You can also mail it to Service Canada at:
Service Canada Centre
CDB Processing Center
P.O. Box 60
Boucherville, QC, J4B 5E6
It is important to note that an authorized person is different than a legal representative. For more information about legal representatives and the CDB see our page on applying for the benefit.
No interest on debts during reconsiderations or appeals
If you were notified that you received more than the amount you are eligible for, Service Canada will ask you to pay back the difference. You can appeal the decision by submitting a request for reconsideration. Effective on September 1, 2026, the amount you owe will not accumulate interest while your appeal is under review. This means you can safely appeal a decision without being penalized while the government processes your request.
Can I get retroactive payments?
You may be able to receive retroactive payments for up to 24 months if you were eligible at the time the payment would have been made. This means that even if you do not currently qualify for the CDB, you may still be able to receive payments for any months in the previous two years in which you were eligible. However, you cannot receive retroactive payments for any months before June 2025.
Multiple payments may be received in one payment period when retroactive payments are being paid. The payment schedule for retroactive payments will depend on when your application is received and approved.
What if I don’t agree with the decision about my application?
If you do not agree with the decision made about your Canada Disability Benefit application, you can request a reconsideration. If you are a legal representative, you can request a reconsideration on someone's behalf.
To request a reconsideration, you will need to submit Form SC CDB006 - Request for Reconsideration of a Canada Disability Benefit Decision. You can download the form from the Service Canada website. You have 180 days from the date of your decision letter (on the top right hand corner of your letter) to submit your reconsideration request. If you are submitting your request after the 180 days, you will need to explain what prevented you from submitting it sooner.
You can submit the form in person at any Service Canada location or by mail at the following address:
Service Canada Centre
CDB Processing Centre
P.O. Box 60
Boucherville, QC, J4B 5E6
Completing the Request for Reconsideration form
The Request for Reconsideration form has three sections. You should complete all fields in the form (unless they are marked optional). You will need the following information:
Section A
Social Insurance Number (SIN)
Full name,
Mailing address
Telephone number
Section B
The date of your decision letter
A statement of what specific decision you are requesting reconsideration (this could be your eligibility, or the specific benefit amount you are receiving)
Section C
Provide a clear explanation of why you disagree with the decision you are appealing. To strengthen your case, make sure to:
Be specific about what you believe was wrong with the decision
Include any new information you didn't provide originally
Attach copies of supporting documents
Use additional pages if needed (include your SIN on each page)
Make sure you keep a copy of everything you submit on the form for future reference.
Receiving a response
Service Canada will review your application, and any new information provided in your request, and send you a decision by mail. Requests for reconsideration are reviewed by a different agent than your original application to try to minimize bias.
If you disagree with the new decision, you can contact the Social Security Tribunal of Canada (SST):
Email: info.sst-tss@canada.gc.ca
Phone: 1-877-227-8577 (toll-free in Canada and the United States) or 613-437-1640 (from outside Canada and the United States – long distance charges may apply)
TTY: 1-866-873-8381 (toll-free in Canada and the United States) or 1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)
Issues with proof of legal authority documentation
We understand that some people who are applying for the CDB on behalf of someone they are a legal representative for are experiencing issues with having their proof of legal authority accepted by Service Canada. Valid documentation that includes authority for routine finances should be accepted for a CDB application.
If you are experiencing issues with having your documentation accepted, you can follow the steps below with Service Canada:
Request to have your file reviewed by someone else;
Request an escalation; then
Once a decision has been made, submit a request for reconsideration.
If you have followed the above steps and/or made a request for reconsideration and still face issues with your application, please reach out to us at helpline@planinstitute.ca.
See our page about the CDB application for more information about the types of proof of legal authority documentation that are accepted by Service Canada.
Supplemental one-time $150 payments
Starting in September 2026, the government will begin issuing one-time supplemental payments of $150 to recipients of the Canada Disability Benefit (CDB). The payment is intended to help offset the costs of applying for Disability Tax Credit (DTC), which is required to qualify for the CDB.
If you are approved for the CDB, or have received at least one CDB payment in the past, you should receive the $150 automatically. You do not need to apply for this supplemental payment.
If you received a CDB payment between July 2025 to June 2026, you should have received the $150 supplemental payment in September 2026. If you were approved for the CDB in July 2026 or later, you should receive the $150 supplemental payment in early 2027.
Going forwards, people who are newly approved for the CDB will receive the $150 supplemental payment the same month they receive their first CDB payment.
The government has also indicated that individuals who need to be re-certified for the DTC may be eligible to receive the $150 for each approved DTC certificate that qualifies them for a monthly CDB payment. Individuals who are recertified for the DTC will receive the supplemental payment once Service Canada has been notified by the Canada Revenue Agency (CRA) of the re-certification and has verified that the person is still entitled to a CDB payment.